Terms & Conditions
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‘Customer Information Guide’
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Refund
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Sale prohibited - under 18
OUR SITE IS STRICTLY PROHIBITED FOR UNDER 18s
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14 days of withdrawal
Withdrawal period: Learn more about your right of withdrawal and how to exercise it.
Terms & Conditions
Valable 2024
Welcome to CBD Discount Market. Please note that our website is strictly reserved for adults (18 years or older). Upon entering our site, a pop-up window will appear asking each user to verify their age.
If you are 18 years or older, please click on the button titled ‘I am 18 years or older’. If you are under 18, please click on the other button.
Please note that if a minor falsely claims to be 18 or older by clicking on the ‘I am 18 years or older’ button, this is considered fraud. In such cases, CBD Discount Market reserves the right not to process the order and no refund will be issued.
CBD Discount Market may ask the user for proof of age. If the user refuses to provide this, CBD Discount Market reserves the right to close the user’s account without notice and without refund.
CBD Discount Market cannot be held responsible for the honesty or dishonesty of the user. We appreciate your understanding and cooperation in this matter.
IF YOU DO NOT AGREE WITH ALL THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST STOP ITS USE IMMEDIATELY.
CBD Discount Market, our company, is the operator of the CBDDISCOUNTMARKET.COM website. All transactions carried out on our platform are governed by our General Terms and Conditions of Sale and Use (T&Cs).
By browsing the CBDDISCOUNTMARKET.COM site, the user unreservedly accepts our General Terms and Conditions of Use (T&Cs) and General Sales Conditions (GSC). It is understood that the user has fully read these conditions.
Acceptance of our T&Cs and GSC can be manifested, for example, by ticking a box corresponding to a declaration of acceptance of our GSC, such as “I acknowledge having read and accepted all the general conditions of the Site”. The act of ticking this box will be considered as having the same value as a handwritten signature from the user.
Acceptance of our T&Cs and GSC assumes that users have the necessary legal capacity to do so. If a user is unable to understand or accept these conditions, they are asked not to use our site.
Our General Terms and Conditions of Sale (GSC) and Use govern transactions made on CBDDISCOUNTMARKET.COM, a platform dedicated to the sale of hemp-derived products, operated by CBD Discount Market. These GSC are subject to English law.
No general or specific condition provided by the customer can be integrated into our General Terms and Conditions of Sale (GSC). Therefore, the act of placing an order on our site implies the customer’s total and unreserved acceptance of these GSC and T&Cs, to the exclusion of all other conditions.
The photographs of our products are as faithful as possible to reality. However, we cannot guarantee a perfect similarity with the product offered, especially in terms of colors.
Access to our site is reserved for adults (over 18 years old). We remind you that the sale of smoking accessories is strictly prohibited to minors under 18 years old. Our products are offered within the limits of available stocks.
In addition, the products sold on WWW.CBDDISCOUNTMARKET.COM are intended exclusively for use with tobacco and other plants related to aromatherapy and phytotherapy, legal in Europe. CBD Discount Market in no way encourages to divert these products from their primary use, nor to use them with substances classified as narcotics in Europe.
By using our site, the user acknowledges being of age (18 years and over) and having the necessary legal capacity to place an order.
Rates of H4CBD / HHCPO / THCP / THCV products The rates indicated for each product correspond to the total rates of cannabinoids contained after enrichment treatment. All products available on our site are food condiments in accordance with European legislation. They are derived from European hemp, grown from certified seeds and contain less than 0.2% THC.
It is essential to underline that these products are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Therefore, we are not authorized to provide information on health care or the therapeutic properties of our products.
We strongly advise our customers to consult their doctor or a qualified health professional before consuming CBD-based products.
CBD Discount Market is committed to ensuring, as much as possible, the accuracy and updating of the information disseminated on this site. We reserve the right to correct the content at any time and without notice. If a condition were to be missing, it would be considered as being governed by the customs and laws in force in England. The provisions of the General Terms and Conditions of Sale (T&Cs) form an integral part of the sales contract. The sales contract and the T&Cs are drafted either in English or in French, depending on the language version of the website chosen by the customer. The sales contract can be concluded in English, French or another European language. If the customer uses a translation service, CBD Discount Market cannot in any case be held responsible for the accuracy of the translation or the correct understanding of these T&Cs. If the user wishes, they can contact us to receive an official version created by our services, which will guarantee optimal understanding. For this, the user can use the contact page of our site. Legal Warning – CBD DISCOUNT MARKET, Cannabidiol (CBD) is a natural constituent of hemp and is a dietary supplement. None of the products of CBD DISCOUNT MARKET is advertised or sold as medicinal products. We are not medical practitioners. Therefore, we advise all our customers to do research on CBD. They should always consult their health advisors and medical practitioners before taking any of these products. CBD DISCOUNT MARKET does not manufacture, distribute or sell any product that violates the British law of 1971 on drug abuse. It is the customer’s responsibility to ensure that they are in compliance with local legislation. The content of this website has not been evaluated by the FSA / MHRA. It is not intended to diagnose, treat, cure or prevent any disease.
In the context of this document, the following terms will have the meaning indicated below:
“Site” or “Service”: refers to the website www.cbddiscountmarket.com and all its associated pages. “User”: refers to any person who visits and uses the services offered by the Site. “Site Publisher”: refers to the entity that publishes and manages the content and services of the Site. “General Terms and Conditions of Use (T&Cs)”: refers to this document, which defines the terms and conditions under which the User can use the Site and its services. CBD DISCOUNT MARKET: The site, the commercial brand SR SHOP LIMITED: The company
These General Terms and Conditions of Use (hereinafter the “T&Cs”) are made available by the Site Publisher. It is strongly recommended for the User to read these T&Cs carefully, to print them and/or save them on a durable medium. By using the Site and its services, the User acknowledges having read the T&Cs and accepts them fully and without reservation.
“General Terms and Conditions of Sale (GSC)”: refers to the terms and conditions under which the Site Publisher sells its products or services to the User. The GSC are generally provided when making a purchase on the Site. General Terms and Conditions of Sale and Use: refers to one single document, notably the one available on the site www.cbddiscountmarket.com
CBD DISCOUNT uses the GSC and T&Cs in one single text generally called GSC. The T&Cs govern the use of the Site and its services, while the GSC govern the commercial transactions that take place on the Site. The User must read and accept before using the Site and making purchases. The two are combined in the same text and under the same term either GSC, T&Cs GSC and Use.
The User registered on the Site (member) has the possibility to access it by connecting with their identifiers (email address defined during their registration and password) or possibly using systems such as third-party social network connection buttons. The User is entirely responsible for the protection of the password they have chosen. It is strongly recommended to use complex passwords. In case of forgetting the password, the User has the possibility to generate a new password. This password guarantees the confidentiality of the information contained in their “My Account” section and the User therefore prohibits transmitting or communicating it to a third party. In case of non-compliance with this rule, the Site Publisher cannot be held responsible for unauthorized access to a User’s account.
The creation of a personal space is a prerequisite for any order or contribution from the User on this Site. To this end, the User will be invited to provide a certain number of personal information. They commit to providing accurate information.
The collection of data aims to create a “Member Account”. If the data contained in the member account section were to disappear following a technical failure or a case of force majeure, the responsibility of the Site and its Publisher could not be engaged, this information having no probative value but only an informative character. The pages relating to member accounts are freely printable by the account holder in question but do not constitute proof, they only have an informative character intended to ensure efficient management of the service or contributions by the User.
Each User is free to close their account and their data on the Site. To do this, they must send an email to [email protected] indicating that they wish to delete their account. No recovery of their data will then be possible.
The Publisher reserves the exclusive right to delete the account of any User who has violated these General Terms and Conditions of Use (T&Cs) (in particular, but without this example having any exhaustive character, when the User has knowingly provided false information, during their registration and the constitution of their personal space) or any account inactive for at least one year. Said deletion will not be likely to constitute damage for the excluded User who will not be able to claim any compensation for this fact. This exclusion is not exclusive of the possibility, for the Publisher, to undertake legal proceedings against the User, when the facts have justified it.
4.1: Creation of the Customer Account
To access the services and be able to order products, the Customer must create a Customer account by providing the following information:
Their email address, Their password and a password confirmation, Their first and last name and civility, Their date of birth,
and click on “REGISTER”.
Upon entering the Site, the User must certify being at least 18 years old, as no sales are made on the Site to minors. Once connected to the Site, the Customer remains authenticated for 1 month.
The User undertakes to provide compliant, accurate and complete information as requested in the opening form, to keep it up to date and to communicate any modification without delay. The creation of a Customer account requires providing a valid email address.
In the event that the User provides false, inaccurate, outdated or incomplete information, CBD DISCOUNT MARKET has the right to refuse the opening of their Customer account, to suspend or close it, as well as to refuse them, immediately, the execution of their orders and reserves the right to introduce any useful legal action.
4.2 Access to the Customer Account
The User is required to define when opening their Customer account access codes (their email address and a password) that are personal to them. The User’s access codes allow them to identify themselves and access their Customer account and the services present on the Site.
The Customer account contains personal data. The Customer must ensure to choose a “strong” password. A good password must contain at least 8 characters and 4 different types: lowercase, uppercase, numbers and special characters.
To avoid cascading hacking, the Customer account must have a clean and unique password. The Customer must not choose a password that they already use for another account. Any attempt to substitute a password or identifier of another user is strictly prohibited.
In case of loss of your password, the Customer will be asked to provide their identification email address associated with their Customer account and press “RECOVER”. A confirmation email will then be sent to this address allowing them to reset their password.
4.3 – Closure of the Customer Account The User can request the closure of their Customer account at any time, without any fees other than those of transmitting their request and without reason, by sending an email to the following address: [email protected]. The termination will be deemed to have taken place within fifteen (15) working days following the receipt by CBD DISCOUNT MARKET of the confirmation by email of the request to close the concerned Customer account, except for orders in progress. In this case, the closure of the Account will take place eight (8) working days after the delivery of the last products ordered. CBD DISCOUNT MARKET reserves the right to suspend and/or terminate as of right, without compensation and without judicial formalities, the Customer account of the User in case of serious breach by the latter of the general terms of use and the general terms of sale fifteen (15) days after the sending, by email, of a formal notice asking him to comply remained without effect. CBD DISCOUNT MARKET also reserves the right to terminate as of right the Customer account of the User subject to the respect of a notice period of thirty (30) days after the sending of a notification by registered letter with acknowledgment of receipt. The User will be informed by email of the termination of their Customer account. The data relating to the User will be erased at their request or at the expiry of the legal deadlines running from the termination of their Customer account or the delivery of their last Order. The accounting information can only be deleted after a period of 5 years. This clause aims to guarantee the respect of the legal obligations in terms of data retention. 4.5 Customer account 4.5.1. On the website, the seller offers for sale goods (and presents the prices of the goods) that the customer can purchase and have delivered. Any presentation of the goods on the website is informative in nature and the seller is not obliged to conclude a sales contract concerning these goods. 4.5.2. The website contains information about the goods, including the costs of returning the goods if these goods, by their nature, cannot be returned by regular mail. The prices indicated for the goods offered include VAT and other associated taxes; in the English or French version of the website, the prices are indicated in Pounds Sterling and Euros. The prices of the goods apply as long as they are displayed on the website. This provision does not limit the possibility for the seller to conclude a sales contract under conditions agreed individually. 4.5.3. The website also contains information about the costs associated with the packaging and delivery of the goods. 4.5.4. When concluding a sales contract, the customer agrees to the use of remote communication means. The costs incurred by the customer when using remote communication means in association with the conclusion of the contract (internet connection costs, telephone call costs, etc.) are borne by the customer.
4.5.5. To order goods, the customer fills out an order form on the website. The order form includes in particular: A list of the goods ordered (the customer adds the goods to the electronic basket on the website) Information on the method of delivery of the goods ordered and the costs associated with the delivery of the goods The customer’s contact details (first name, last name, address, etc.) that the customer fills in if they do not have a user account (i.e. is not registered) (Hereinafter collectively the “order”) 4.5.6. Before the order is sent to the seller, the customer can check and modify the data they have indicated in or added to the order, as well as find and correct errors that occurred when entering data into the order. The customer sends the order to the seller by clicking on the “Order” button. The data indicated in the order are considered correct by the seller. Upon receipt of the order, the seller confirms receipt to the customer at the customer’s email address indicated in the user account or in the order (hereinafter the “customer’s email address”). 4.5.7. Before validating the order, the customer confirms by ticking the empty box that they have read and approved these Conditions. The customer is sufficiently informed of the existence of these Conditions and their text before validating the order and has the possibility to read them. These Conditions represent an integral part of the sales contract concluded. 4.5.8. Depending on the nature of the order (quantity of goods, amount of price, estimated delivery costs), the seller always has the right to ask the customer to reconfirm the order (for example in writing, by email or by phone). 4.5.9. The contractual relationship between the seller and the customer is established by the delivery of the confirmation (acceptance) of the order by the seller to the customer by email to the customer’s email address. 4.5.10. The customer acknowledges that the seller is not obliged to conclude a sales contract, in particular with persons who have seriously violated a sales contract or the Conditions previously. 4.5.11. The sales contract is archived by the seller for the purpose of its fulfillment. The sales contract is not accessible to third parties.
The use of the Site’s Services is limited to the European Union and the United Kingdom.
CBD DISCOUNT MARKET strives to keep the Site accessible at all times, subject to maintenance operations of the Site or the servers on which it is hosted. In case of impossibility of access to the Site, due to technical problems or any other nature, the User will not be able to claim any damage and will not be able to claim any compensation. Access to the website www.cbddiscountmarket.com is strictly reserved for adults over 18 years old. The Site Publisher is only bound by an obligation of means; its liability cannot be engaged for a damage resulting from the use of the Internet network, such as loss of data, intrusion, virus, interruption of service, or others. The User expressly acknowledges that they use the Site at their own risk and under their sole responsibility. The Site provides the User with information on an indicative basis, which may contain imperfections, errors, omissions, inaccuracies and other ambiguities. In any case, CBD DISCOUNT MARKET will not be held responsible: For any direct or indirect damage, particularly with regard to loss of profits, loss of earnings, loss of customers, data that may result from the use of the Site, or on the contrary from the impossibility of its use; For a malfunction, unavailability of access, misuse, incorrect configuration of the User’s computer, or even the use of an uncommon browser by the User. It is strongly recommended for the User to take all necessary measures to protect their own data and/or software stored on their computer equipment against any infringement. The User declares to accept the characteristics and limits of the Internet, and in particular acknowledges having knowledge of the nature of the Internet network and in particular its technical performance. 6.1 – Access and Responsibility of the User The equipment (computers, telephones, software, means of telecommunication, etc.) allowing access to the Site are the exclusive responsibility of the Site User, as well as the telecommunications costs induced by their use. The User undertakes, at each use of the Site, to adopt an appropriate and respectful behavior, and not to hinder, in any way, its proper functioning. The User undertakes in particular not to: disrupt, slow down, block or alter the normal flow of data exchanged in the context of the use of the Site; accelerate the scrolling rate of the contents of the Site in such a way that its operation is modified or altered; commit any other action having an equivalent disruptive effect on the functionalities of the Site fraudulently access, maintain, obstruct or disrupt the access systems of the Site. Be +18 years old.
To use their own payment card (credit or debit) Not to use a third party’s payment card The User is solely responsible for the preservation and use of their access codes. Unless proven otherwise, any connection to the Site or transmission of data made from the User’s access codes will be deemed to have been made by the User. Consequently, the User undertakes to keep their access codes secret and prohibits disclosing them in any form whatsoever to third parties. In addition, the User is obliged to explicitly log out at the end of each session. The User is therefore solely responsible for all financial consequences resulting from the use of the Site in their name but on behalf of third parties. The User undertakes to set up appropriate control systems according to technical developments to avoid any “hacking” of the Site and in particular to avoid the illicit or contrary use to the general conditions of use of all or part of the information and reproductions appearing on the Site in any way and in any form whatsoever. It is up to the User to inform CBD DISCOUNT MARKET as soon as they become aware of a “hack” and in particular of any illicit or non-contractual use of all or part of the Site, regardless of the mode of dissemination used. Similarly, the User must inform CBD DISCOUNT MARKET without delay if they notice a security breach related in particular to the voluntary communication or diversion of identifiers and passwords, so that CBD DISCOUNT MARKET can take without delay any appropriate measure to remedy the security breach. In the event of a security breach observed by CBD DISCOUNT MARKET, likely to compromise the security of the Site, CBD DISCOUNT MARKET may proceed, without notice, to a temporary interruption of the services in order to remedy the security breach as soon as possible.
The products sold are those listed in the catalog published on the WWW.CBDDISCOUNTMARKET.COM website. These products are offered subject to availability. These products are offered subject to availability. For flowers and resins, CBD DISCOUNT MARKET reserves the right to group multiple quantities of the same reference into a single Pack. Products that are no longer available on CBD DISCOUNT MARKET are indicated as being “out of stock”. If you order a product that is no longer available, we will inform you as soon as possible by email, postal mail, or any other appropriate means of communication, that the product will not be delivered until we have been restocked by our supplier. In this case, you will have the following options: Wait until the product is restocked; Request a refund, which will be made within a legal period of 7 days; Obtain a voucher of equivalent value to use for future purchases on our site. Please note that these options are offered to guarantee your satisfaction and to maintain a quality level of service. We strive to keep our stocks up to date and minimize the inconvenience caused by stock shortages.
The Site reserves the right, at its sole discretion, to refuse the use of special offers and/or to modify, cancel or limit the offers and their conditions for any reason whatsoever, without prior notification and at any time. This measure aims to ensure fairness and transparency for all our users. Please note that during periods of promotions or special offers, the delivery time may be longer than the times usually indicated on the site. This is due to a significant increase in the volume of orders to be processed in a short period of time. We always strive to process and ship all orders as quickly as possible, while maintaining the quality of our service. We thank you for your understanding and patience during these periods. We are committed to providing you with the best possible service and to meeting your needs in the most efficient and speedy manner possible.
The buyer can place an order on our site CBD Discount Market within the limit of available stocks. The contractual information is presented in French and in other languages according to the user and will be confirmed at the latest at the time of validation of your order. The company reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in case of supply problem, or in case of difficulty concerning the order received. The online sale of the products and services presented on our site is accessible to all adult individuals. To make a purchase, the buyer must imperatively: Create a customer account on our site via the “My Account” tab, by providing a valid email address and a name; Validate their order after verification; Make the payment under the conditions provided, mainly by secure credit card via our payment processor; Be of legal age (18 years and older). To create a customer account, the buyer must go to the “My Account” tab and follow the instructions to provide the necessary information, including a valid email address and a name. Once the account is created, the buyer can browse our site, select the products or services of their choice and add them to their basket. Before validating their order, the buyer must check the details of their order, including the items selected, the total costs and the delivery information. Once the buyer has checked and confirmed these details, they can proceed with the payment. Payment can be made mainly by secure credit card via our payment processor. The buyer must follow the instructions provided to make the payment securely. It is important to note that the buyer must be of legal age (18 years and older) to make a purchase on our site. Non-compliance with this condition can lead to legal consequences.
The confirmation of the order implies the unreserved acceptance of these terms of sale, the recognition of having a perfect knowledge of them and the waiver to invoke their own conditions of purchase or other conditions. The entirety of the data provided and the confirmation recorded will constitute proof of the transaction. The confirmation will be equivalent to a signature and acceptance of the operations carried out. It is important to note that our products can, in some cases, be seized by Customs and the competent authorities for verification. If your order is seized, it is your responsibility to regularize the situation. CBD Discount Market can in no way be held responsible for these situations. It is essential that customers understand and accept these conditions before confirming their order. By confirming their order, customers attest that they have read, understood and accepted these conditions. They also waive any claim based on their own conditions of purchase or other conditions. The data provided by customers and the confirmation of the order serve as proof of the transaction. This confirmation is equivalent to a signature and means that the customer accepts the operations carried out. Finally, we would like to emphasize that our products can be seized by Customs and the competent authorities for verification. If this happens, it is the customer’s responsibility to regularize the situation. CBD Discount Market declines any responsibility in case of seizure of the order by the authorities. It is therefore crucial that customers are aware of this possibility before placing an order.
Any order placed on the CBD Discount Market website implies unreserved acceptance of these General Conditions. The confirmation of your order means your total and unconditional adherence to these general terms and conditions of sale, without exception or reservation. The data provided and the confirmation recorded constitute proof of the transaction. By confirming your order, you attest to having a perfect knowledge of these data and conditions. The confirmation of the order is equivalent to a signature and indicates your acceptance of the operations carried out. It is therefore essential to check the accuracy of your order and correct any errors before confirming it. In case of questions or concerns about the ordering process, do not hesitate to contact us for help. Proof of the transaction The archiving of purchase orders and invoices will be carried out on a reliable and durable medium that can be legally produced as proof.
The payment for your purchases is made by credit card via the secure system that we make available to you. If the authorization for credit card payment is refused by the authorized financial institution, or if the payment is not made, the seller reserves the right to suspend all order management and delivery. In particular, the seller reserves the right to refuse delivery or to execute the order of a buyer who has not paid a previous order in full or in part, or who has an ongoing payment dispute with him. It is therefore essential for the buyer to ensure that the payment information provided is correct and that the necessary funds are available to make the payment. In case of a problem, we recommend you to contact your financial institution to resolve the issue. If the problem persists, do not hesitate to contact us for help. Our goal is to make the purchasing process as simple and transparent as possible for our customers.
By making a financial transaction with CBD Discount Market, you accept the following terms: Online payments are made through VivaWallet/Pixxels. Accepted payment methods include credit cards (Visa, MasterCard, American Express) as well as cryptocurrencies. The debit operation on the credit card is carried out at the time of order validation. CBD Discount Market uses advanced technologies, such as the SSL protocol, to secure all payment processes that are executed directly on the VivaWallet and Pixxels site. CBD Discount Market does not hold the bank details of its customers at any time. We are committed to providing the best possible security conditions to guarantee the confidentiality of our customers’ transactions. By proceeding with the payment, you accept the General Terms and Conditions of Sale (GTC) of CBD Discount Market as well as those of the payment processors VivaWallet/Pixxels. These GTCs can be consulted directly on their respective sites.
Irrevocability of payment In accordance with Article L 132-2 of the Monetary Code, electronic payment is irrevocable. CBD DISCOUNT MARKET thus recommends its consumers to ensure the solvency of their payment before validating their order on the site.
Shipments are prohibited to countries not members of the European Union. People not living in the European Union and not residing in a European Union country are prohibited on this site and cannot make purchases
The prices of our products are indicated in euros or in the currency of your country of origin (€ or £), all taxes included (VAT and other taxes applicable on the day of the order). Any change in the legal rate of this VAT will automatically be reflected in the prices of the products presented on the sites of CBD Discount Market, on the date stipulated by the corresponding application decree, unless otherwise indicated. Processing and shipping fees are extra. CBD Discount Market sells exclusively in European countries and the United Kingdom. For France and the United Kingdom, delivery charges are free from 89.99 €. For Europe, delivery charges will be assessed based on your location and will be visible in your cart. All orders, regardless of their origins, are payable in Euros (€) or Pounds Sterling (£). CBD Discount Market reserves the right to revise its rates at its discretion. However, the product will be invoiced according to the rate in force at the time of order validation, subject to its availability. It should be noted that the products remain the property of CBD Discount Market until the full price has been paid. Applicable taxes and any customs fees related to the importation of the ordered products (for example, for the DOM-TOM) are the exclusive responsibility of the customer. It should be noted that the responsibility for the ordered products is transferred to you as soon as you take physical possession of them. Therefore, any risk of loss or damage to the products is under your responsibility. We would like to specify that our services can be extended to other countries. If your delivery country is not included in the list proposed during the payment process, we invite you to contact us before placing an order. The average receipt time is 5 to 10 working days. However, please note that a possible delay in delivery does not give the buyer the right to cancel the sale, refuse the goods or claim damages. The responsibility of CBD Discount Market cannot be engaged in case of delay in delivery or stock shortage at the supplier. It is imperative to report any anomaly observed on the external appearance of the package (damaged or opened box or packaging, etc.) upon delivery by mentioning it on the delivery receipt. Claims concerning the condition or content of the packages must be reported upon receipt and must never exceed 48 hours in order to be taken into account by our services. The user is required to provide photos and a video of the damaged package(s). Our platform, CBD Discount Market, is committed to strictly respecting the delivery times indicated on the site, depending on the chosen delivery method, as soon as the shipment of the order is confirmed by email. Delivery times, expressed in working days and excluding Saturdays, Sundays and public holidays, are specified on the site and depend on the availability of the ordered products as well as the carrier. We commit to deliver the user within a maximum period of 30 days from the conclusion of the contract. In case of exceeding this deadline, except in case of force majeure, the customer has the possibility to terminate the contract by sending a registered letter with request for acknowledgement of receipt or a written on any other durable medium, if we have not performed within the allotted time after having been solicited by the customer.
Regarding deliveries made to countries other than France, CBD Discount Market will not be held responsible for any problems encountered at customs (seizure of products or blocking). No compensation can be paid by the sender to the buyer in case of a problem at customs. In case of non-delivery of the package for one of the following reasons: • Incorrect or incomplete delivery address • Mailbox without information • Non-withdrawal of the package from the post office within 15 days The package can be reshipped after payment of new shipping costs, which will be similar to the shipping costs paid during the first shipment. CBD DISCOUNT MARKET reserves the right to group in the same package, two independent orders (placed within 24 hours) from the same customer which will be delivered at the same time. CBD Discount Market reserves the right to choose the most appropriate delivery method when delivery is offered to customers. In addition, if a customer opts for the “Colissimo classic 48H” delivery method, CBD DISCOUNT MARKET reserves the right to ship it via a tracked letter 24/48H to optimize the delivery time (if the volume of the order allows it). The customer can then be reimbursed the total delivery costs in the form of a voucher. For this, the customer must contact customer service by email. Deliveries are made, as far as possible, in accordance with the indicative deadlines of the post office taken up on CBD Discount Market, depending on the chosen delivery method. In case of foreseeable delay in delivery, CBD Discount Market will inform the customer as soon as possible by email and will provide an estimate of the additional delivery time. In any case, CBD DISCOUNT MARKET undertakes to deliver the customer within a maximum period of 30 days from the confirmation of the order or the collection of the sums due in case of payment by check or transfer. If this deadline is exceeded and except in case of force majeure, the customer has the possibility to terminate the electronic sales contract concluded with CBD DISCOUNT MARKET by registered letter with acknowledgment of receipt or any other written on a durable medium. In this case, CBD DISCOUNT MARKET undertakes to reimburse the customer within a period of 14 days from the receipt of the registered letter. In case of delivery delay, CBD Discount Market undertakes to take the necessary steps with the carrier as long as the status is not validated. As soon as the tracking indicates a status such as “distributed” or “delivered”, no action can be considered. CBD DISCOUNT MARKET will not be held responsible for any delay or failure in delivery due to a case of force majeure or a fault of the Customer.
Please note: Our products can, in some cases, be seized by Customs and the competent authorities for verification. If your order is seized, it is your responsibility to regularize the situation.
12.1 Refusal of Delivery Please note that delivery times are indicated as an estimate on each product, and the customer is informed of this when placing their order. If an order is refused by the customer while the delivery has been made within the indicated times, a flat fee of €20 excluding VAT will be applied for shipping costs (excluding express delivery) as well as €15 excluding VAT for restocking fees which will be deducted from the refund. In the case of express delivery paid for by the customer, if the deadlines announced at the time of the order or by email exchanges with the customer are respected, the total amount of shipping costs related to the express shipment of the order will not be refunded. On the other hand, in the case of a written commitment on our part for a specific delivery date, the amount of these shipping costs will be fully refunded and no restocking fee will be applied. This clause aims to guarantee fair management of costs in case of delivery refusal. 12.2 Delay in Delivery or Non-Execution of the Order CBD DISCOUNT MARKET indicates delivery times announced by the carriers. These times are expressed in working days and are not guaranteed, unless otherwise stated at the time of the order. It is important to note that for any delivery, if the package is seized, stolen, broken, lost or suffers other damages, CBD DISCOUNT MARKET cannot be held responsible. All our packages are sent with a tracking number. In case of dispute of the delivery tracking, we will initiate a claim with the carrier. If the claim results in a delivery confirmation by the carrier (status “delivered” of the order), the customer cannot claim either a refund or a reshipment of their order. Otherwise, if the carrier grants us a specific refund, CBD DISCOUNT MARKET undertakes to refund you this same amount. This clause aims to guarantee fair management of disputes related to delivery. 12.3 Anomaly Any anomaly concerning the delivery must be imperatively indicated on the delivery slip of the carrier in the form of “handwritten reserves”, detailed, dated, take explicit photos and videos and accompanied by the signature of the consumer or a person authorized to receive the delivery. The consumer must also report this anomaly by sending the carrier, within 10 working days following the date of delivery, a registered letter with acknowledgment of receipt setting out the said claims. Then, they must simultaneously send a copy of this registered letter by ordinary mail to: SR SHOP LIMITED Company Number: 15567608 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
This procedure aims to guarantee efficient management of delivery anomalies and to protect the rights of the consumer. It also allows CBD DISCOUNT MARKET to follow and effectively resolve delivery problems.
“Return address: SR SHOP LIMITED, Company Number: 15567608, 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM.
You have a withdrawal period of 14 days from the receipt of your products to exercise your right of withdrawal, without having to justify reasons or pay a penalty. The returned products must be in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product during this process can hinder the exercise of the right of withdrawal. Please note that the return costs are at your expense. In case of exercise of the right of withdrawal, CBD DISCOUNT MARKET undertakes to refund the sums paid, depending on the condition of the returned item, within 14 days following the notification of your request for withdrawal. It is important to note that the right of withdrawal does not apply in the following situations: The provision of services fully performed before the end of the withdrawal period, the execution of which began after express prior agreement from the consumer and express waiver of his right of withdrawal. The provision of goods or services whose price depends on fluctuations in the financial market, beyond the control of the professional and likely to occur during the withdrawal period. The supply of goods made to the consumer’s specifications or clearly personalized. The supply of goods likely to deteriorate or expire rapidly. The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection. The supply of goods which, after having been delivered and by their nature, are mixed inseparably with other items. The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional. The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery. The supply of a newspaper, periodical or magazine, except for subscription contracts to these publications. Transactions concluded during a public auction. The supply of digital content not supplied on a material medium whose performance has begun after express prior agreement from the consumer and express waiver of his right of withdrawal. Please note that all our products have a consumption date. We recommend that you check this date before consuming the product, the withdrawal period does not apply when the Consumption Limit Date is exceeded or is at day J-4 • supply of goods likely to deteriorate or expire rapidly.
You have the right to withdraw from this contract without obligation to provide a justification within a period of fourteen days. This withdrawal period ends fourteen days after the day you, or a third party other than the carrier and designated by you, physically takes possession of the last good. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract through a clear and unequivocal statement. This statement can be sent by various means, such as a posted letter, a fax or an email. By postal mail to the address: SR SHOP LIMITED Company Number: 15567608 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
By Email to the address: [email protected]
You are required to return or restore the goods without undue delay and, in any event, no later than fourteen days after having communicated to us your decision to withdraw from this contract. This deadline is considered to be met if you return the goods before the expiry of the fourteen-day period. You have the option to use the withdrawal form template (accessible from your customer account), but this is not an obligation. For the withdrawal period to be respected, it is sufficient that you transmit your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period. The goods must be returned in a new and clean condition, and in their original packaging, without having been consumed. Any returned product that is not in this condition will not be eligible for a refund.
13.1. Effects of Withdrawal In the event of a withdrawal on your part from this contract, we undertake to refund you the amounts corresponding to the returned products. It is imperative that the products are returned with a tracking number from the carrier used, without undue delay and, in any event, no later than fourteen days after we have been informed of your decision to withdraw from this contract. Beyond this deadline, the products will be returned to you and no refund can be claimed. We will proceed with the refund using the same means of payment as the one you used for the initial transaction, unless you expressly agree to a different means. This refund will not incur any fees for you. The refund will only be made from the receipt of the returned products. The returned products will be subject to a check by CBD Discount Market, which reserves the right to refuse the refund of a product that is incomplete, damaged, unfit for resale, or that has been visibly worn or used. In the event that a product is refused by CBD Discount Market for the aforementioned reasons, it will be reshipped to the customer upon receipt of their payment for the reshipment fees, set on the basis of the standard shipping fees offered by CBD Discount Market.
13.2. Legal Warranty of Hidden Defects You also benefit from the legal warranty of hidden defects, in accordance with the legal provisions specified below: The seller is obliged to deliver a good in conformity with the contract and is liable for defects of conformity existing at the time of delivery. He is also liable for defects of conformity resulting from the packaging, assembly instructions or installation when this has been charged to him by the contract or has been carried out under his responsibility. To be in conformity with the contract, the good must: Be suitable for the use usually expected of a similar good. Correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model. Present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, particularly in advertising or labeling. Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and that the latter has accepted. : The action resulting from the defect of conformity is prescribed by two years from the delivery of the good. The consumer has a period of two years from the delivery of the good to act. The customer can choose between the repair or replacement of the good, subject to cost conditions). The customer is exempted from providing proof of the existence of the defect of conformity of the good during the 24 months following the delivery of the good. The legal guarantee of conformity applies independently of the commercial guarantee possibly granted. The customer can decide to implement the guarantee against hidden defects of the object sold and that in this hypothesis, he can choose between the resolution of the sale or a reduction of the sale price 13.3. Refund of Shipping and Return Costs The company CBD DISCOUNT MARKET undertakes to refund the shipping and return costs if the cause of the problem, and therefore of the return, is due to its services (for example, a product arrived broken or a reference error). Otherwise, in the case of a return initiated by the customer, the company CBD DISCOUNT MARKET will refund the price of the returned products as well as the initial shipping costs. However, the return costs will remain at the customer’s expense.
13.4. Mediator in case of dispute In case of dispute, you can call on a mediator for the online settlement of a dispute directly on the RLL platform of the European Commission by clicking on this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
A warranty is granted for 2 years in accordance with the Purchase Law. This right applies to defects in materials and/or workmanship.
14.1. The provisions of Article 8. of these Conditions do not apply to goods sold at a reduced price due to a defect for which a price reduction has been negotiated, as well as in other cases provided for by law. 14.1 The delivery of a good different from the one ordered by the customer, as well as defects in the documents necessary for the use of the goods, are considered as defects. 14.2 The customer’s right in case of non-conformity arises from a defect in the good when the risks of damage (i.e., when taking possession of the good) are transferred to the customer, even if this defect manifests itself later. The customer’s right in case of non-conformity also arises from a defect that develops later and that was caused by the seller in violation of his obligation. 14.3 The customer is authorized to assert his right to a defect that appears on a consumer good within twenty-four months following the taking of possession, except for A good that has a date (i.e., a minimum durability date) until which the product can be used, indicated on the packaging, the attached instructions for use, or in advertising in accordance with the legislation, Wear and tear of a good caused by its normal use, A good sold at a reduced price due to a defect for which a price reduction has been granted. If this results from the nature of the good. 14.4 If the non-conformity constitutes a substantial breach of the contract, the buyer has in particular the following rights: To the elimination of the defect by the delivery of a new good without defect or the delivery of the missing good. To a reasonable reduction in the sale price. To the termination of the contract. The customer informs the seller of the right he has chosen when notifying the defect, or without undue delay after notifying the defect. The customer cannot change the option chosen without the consent of the seller. If the customer does not choose his right in time, i. 14.5. If the non-conformity constitutes an insignificant breach of the contract, the customer has the right to the removal of the defect, or to a reasonable reduction in the sale price. If the seller does not remove the defect from the good in time or refuses to do so, the buyer may demand a reduction in the purchase price or may terminate the contract. The customer cannot change the option chosen without the seller’s consent.
14.6 If the good does not correspond to the characteristics stipulated in Article 14.3. of these Conditions, the customer can demand the delivery of a new good without defects, unless this is disproportionate due to the nature of the defect. If the defect only concerns a part of the good, the customer can request a replacement; if this is not possible, he can terminate the contract. However, if the defect is of a disproportionate nature, especially if it can be corrected without undue delay, the customer has the right to a free correction of the defect. The customer has the right to the delivery of a new good or a replacement, even in the case where the defect can be corrected, if he cannot use the good properly due to the repeated presence of the defect after repair or due to a large number of defects. In this case, the customer has the right to terminate the contract for the individual good concerned. If the customer does not terminate the contract or does not exercise his right to the delivery of a new good without defect, to a replacement or to a repair of the good, he can demand a reasonable reduction of the price. The customer also has the right to a reasonable reduction of the price if the seller cannot deliver a new good without defect, a replacement or repair the good, and also if the seller does not correct the defect within a reasonable time or if the correction causes major difficulties for the customer. 14.7 Upon delivery of the new good, the customer returns to the seller, at his expense, the good initially delivered. The customer cannot terminate the contract, nor even demand the delivery of a new good, if he does not plan to return the good in the state in which he received it, 14.8 The customer asserts his rights in case of non-conformity with the seller (hereinafter the “claim”). Claims can be sent by email to the address: [email protected] or in writing to the contact address of the seller: SR SHOP LIMITED Company Number: 15567608 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
14.9. It is recommended that the customer check the good immediately after taking possession of it, to ensure its characteristics and quantity and to inform the seller of defects without delay. 14.10. If the customer has not reported the defect of the good in time, he loses his right to terminate the contract. 14.11 The seller provides the customer with a written confirmation of the date on which the customer exercised his right in case of defect of the good, the content of the claim, the mode of treatment chosen for the claim and the deadline for processing the claim. The seller is also required to provide a confirmation of the date and mode of treatment of the claim, as well as a confirmation of the repair carried out and its duration, or a written justification in case of refusal of the claim. 14.12. The customer brings or sends (in the form of an ordinary package, not cash on delivery) the good to the address intended to assert the claim. As it is necessary to verify during the claim procedure that the customer has indeed purchased the claimed good from the seller, the seller recommends that the customer prove this fact in an appropriate manner, for example by presenting a copy of the delivery slip or invoice. 14.13 The transport of the claimed good is at the customer’s expense; if the claim is recognized, the customer can request the refund of the transport costs of the claimed good. The claimed good that has been repaired or replaced will be sent (unless otherwise agreed) by the seller at his expense.
14.14 The seller undertakes to process the claim without delay, and in more complex cases, within a period of 3 working days. An appropriate period, determined according to the nature of the product, necessary for an expert evaluation of the defect, is excluded from this period. Claims are processed without undue delay and must be resolved at the latest within 30 days following the date of filing the claim, unless a longer period has been agreed with the customer.
Force majeure is an unpredictable, irresistible and external event that prevents the execution of an obligation. Here is a non-exhaustive list of common causes of force majeure: Natural disasters: This includes earthquakes, floods, hurricanes, tornadoes, forest fires and other natural phenomena that are beyond human control. Wars and armed conflicts: This includes wars, revolutions, insurrections, civil riots and acts of terrorism. Epidemics and pandemics: Large-scale contagious diseases, such as avian flu, SARS, COVID-19, can be considered as cases of force majeure. Government actions: This includes laws, regulations, embargoes, blockades, seizures, trade restrictions, strikes, lockouts, civil unrest, riots, insurrections, civil or foreign wars, hostilities, rebellions, revolutions, insurrections, acts of terrorism, sabotage or epidemics. Other unpredictable events: This may include power outages, internet outages, server failures, strikes, lockouts, civil unrest, riots, insurrections, civil or foreign wars, hostilities, rebellions, revolutions, insurrections, acts of terrorism, sabotage or epidemics. It is important to note that the qualification of an event as force majeure often depends on the specific legislation of the country and the terms of the contract between the parties. In case of doubt, it is recommended to consult a legal advisor.
Any notification or notice regarding these General Terms of Use (GTU), legal notices or privacy policy must be written and sent by registered or certified mail, or by email to the address indicated in the legal notices of the Site. The notifier must specify his contact details, his first and last name, as well as the subject of the notice. Any complaint relating to the use of the Site, the Services, the pages of the Site on possible social networks, or relating to the GTU, legal notices or privacy policy, must be filed within 365 days following the day of origin of the problem source of the complaint, regardless of any law or rule of law to the contrary. If such a complaint has not been filed within the following 365 days, this complaint will be definitively inapplicable in court. It is possible that the Site and the Services offered contain, to a limited extent, inaccuracies or errors, or information that is in disagreement with the GTU, legal notices or privacy policy. In addition, unauthorized modifications may be made by third parties to the Site or to ancillary Services (social networks, etc.). In such a situation, the User has the possibility to contact the Publisher of the Site by postal mail or by email at the addresses indicated in the legal notices of the Site. It is recommended to provide a description of the error and the location (URL), as well as sufficient information to contact the User.
The sale of CBD products is strictly prohibited to minors. By making a purchase on CBD DISCOUNT MARKET, you certify that you are over 18 years old. It is important to note that CBD can in no way be considered as a medicine or substitute for medical treatment. To date, CBD has not been officially recognized in France for its potential effects. CBD DISCOUNT MARKET declines all responsibility in case of misuse and strongly recommends consulting a health professional before any use. Our products are strongly discouraged for minors, pregnant women and people with cardiovascular problems. This recommendation aims to ensure the safety of our customers and to prevent any potential risk associated with the use of our products. We encourage you to use our products responsibly and informedly. The sale of electronic cigarettes is prohibited to minors. By making a purchase on CBDDISCOUNTMARKET.COM, you certify that you are over 18 years old. It is important to note that the electronic cigarette is not recognized as a smoking cessation aid. E-liquids containing nicotine are strongly discouraged for minors, pregnant women and people with cardiovascular problems. This recommendation aims to ensure the safety of our customers and to prevent any potential risk associated with the use of our products. We encourage you to use our products responsibly and informedly.
CBD DISCOUNT MARKET strives to allow access, consultation and use of the Site in accordance with the rules of use of the Internet. However, CBD DISCOUNT MARKET cannot guarantee that the Site will be free of anomalies, viruses, errors or bugs, nor that these can be corrected, nor that the Site will operate without interruption or failure, nor that it will be compatible with any particular computer hardware or configuration. The Site is accessible 24 hours a day, 7 days a week, except in case of force majeure or event beyond the control of CBD DISCOUNT MARKET and subject to any breakdowns and maintenance interventions necessary for the proper functioning of the Site. Maintenance interventions may be carried out at any time without the User having been previously warned. The User acknowledges and accepts the characteristics and limitations of the Internet, and in particular its technical performance, response times for consulting, querying or transferring data and the risks related to the security of communications. In this respect, the User acknowledges that: It is his responsibility to take all appropriate measures to protect his own data and/or software from contamination by any possible viruses circulating through the Site; His use of the Site is at his own risk; the Site is accessible to him “as is” and according to its availability; The User is solely responsible for any damage suffered by his terminals or any loss of data resulting from the download or consultation of the Site; The User is solely responsible for the use he makes of the Site; The communication of any information deemed confidential is made under the responsibility of the User; It is the User’s responsibility to take all necessary measures to ensure that the material downloaded by the User or obtained in any other way during the use of the Site, is at his own risk; The technical characteristics of his equipment allow him to consult the Site. Consequently, and within the limits authorized by law, CBD DISCOUNT MARKET will not be held responsible for any type of foreseeable or unforeseeable, material or immaterial damage (including loss of profit or opportunity) suffered by the User and resulting from the use or total or partial impossibility of using the Site and/or one of the services offered.
Anyone who subscribes to the electronic newsletter agrees to receive informational emails about the offers from CBD DISCOUNT MARKET. To unsubscribe from the mailing list, the subscriber will need to send an email or unsubscribe in the “my account” section on the website at www.cbddiscountmarket.com.
20.1 Seller’s Liability: The liability of CBD DISCOUNT MARKET cannot be engaged in the following cases: normal wear and tear of its products; deteriorations or accidents resulting from negligence, lack of maintenance or non-compliant use; damages resulting from modifications, incorporations or repairs of the product; malicious acts of the customer or third parties. It should be noted that CBD is not a medicine. It is therefore strongly recommended to consult a health professional before using it. Therefore, Le Petit Botaniste cannot be held responsible for any health problem related to the use of its products by one of its customers. In the context of the online sales process, CBD DISCOUNT MARKET is only bound by an obligation of means. Its liability cannot be engaged for damage resulting from the use of the Internet network, such as loss of data, intrusion, virus, service disruption, or other involuntary problems. It is also recalled that CBD DISCOUNT MARKET cannot be held responsible in case of refusal of the supplier to apply its warranty for legitimate reasons. 20.2 Customer’s Liability: The Customer undertakes to provide CBD DISCOUNT MARKET with all the necessary information for the proper execution of orders. In case of error, CBD DISCOUNT MARKET cannot be held responsible for failures or delays generated in the delivery of products and services (address error, on the name, etc.). In this respect, the Customer remains responsible for the content and accuracy of the information he transmits to CBD DISCOUNT MARKET. The use of the products will be carried out under the sole responsibility of the Customer. In these conditions, the Customer is required to ensure the maintenance in good condition of the product, to use it in accordance with its destination, respecting in particular the prescriptions given by CBD DISCOUNT MARKET or the suppliers. In this respect, it is advised to the Customer not to make modifications to the product, to install accessories, additional parts or any other non-compliant devices on the product. CBD DISCOUNT MARKET can in no case be held responsible for defects and deteriorations of the products delivered subsequent to abnormal or non-compliant use after the delivery of these products. 20.3 Exemption from liability of CBD Discount Market It should be noted that CBD Discount Market can in no case be held responsible for damages or interests resulting from the use of its products or services. No damage or interest can be imposed on it. This exemption from liability applies to the fullest extent permitted by law and does not prejudice the legal rights of consumers. It is recommended to users to consult a legal advisor for a full understanding of their rights and responsibilities. CBD DISCOUNT MARKET cannot be held responsible for any indirect damage resulting from operating losses, missed profits, lost opportunities, damages or costs that could result from the purchase of our products. CB D’eau cannot be held responsible for the non-performance of the contract in case of stock shortage or unavailability of the product, force majeure, disruption, total or partial strike, in particular of postal services and means of transport and/or communication, flood or fire.
If a provision of the General Terms and Conditions of Sale and Use is deemed illegal, null or for any reason unenforceable, then this provision will be considered as being separable from the T&Cs and will not affect the validity and applicability of the remaining provisions. The T&Cs replace all previous or contemporary agreements, whether written or oral. They are not assignable, transferable or capable of being sub-licensed by the User himself. A printed version of the T&Cs and all notices given in electronic form may be requested in the context of judicial or administrative procedures in relation to the T&Cs. The parties agree that any correspondence relating to these T&Cs must be written in English, in accordance with the legal and regulatory requirements in force.
CBD DISCOUNT MARKET reserves the right to unilaterally modify at any time the content of these general terms and conditions of use without obligation to inform the User in advance. It is therefore advised to the User to refer regularly, and before any order, to the latest version of the general terms and conditions of use available on the Site. The User must cease his use of the Site in case of disagreement with the general terms and conditions of use in force. This clause aims to ensure that users are always informed of the most recent and applicable conditions when using our services. 22.1. The customer acquires ownership of the goods by taking possession of the purchased item. 22.2. The seller is not bound by any code of conduct towards the customer. 22.3. The customer acknowledges that the software and other elements constituting the website (including photographs of the goods offered) are protected by copyright. The customer undertakes to refrain from any activity that could allow himself or third parties to manipulate without authorization the software or other elements constituting the website, or to use them without authorization. 22.4. When using the website, the customer is not authorized to use mechanisms, software or other methods that could have a negative effect on the operation of the website. The website can only be used to the extent that it does not infringe the rights of other customers of the seller and corresponds to the purpose of the website. 22.5. The customer acknowledges that the seller is not responsible for errors resulting from manipulation of the website by third parties or use of the website that does not correspond to its purpose. This clause aims to protect the seller against the consequences of unauthorized manipulations or inappropriate uses of the website.
The Site may contain hypertext links to other sites. The User therefore acknowledges that the Publisher cannot be held responsible for any damages or losses proven or alleged, consequential to or in connection with the use or having taken knowledge of the contents, advertisements, products or services available on these sites or external sources. Similarly, the liability of the Publisher of this Site cannot be engaged if the visit, by the User, of one of these sites, caused him a prejudice. If, despite the efforts of the Publisher, one of the hypertext links present on the Site pointed to a site or an internet source whose content was or appeared non-compliant with the requirements of English law, the User undertakes to immediately contact the director of the publication of the Site, whose contact details appear in the legal notices of the Site, in order to communicate to him the address of the pages of the third party site in question. This measure aims to ensure compliance with legal standards and to protect users against potentially harmful or illegal content.
All elements present on this Site, whether visual or auditory, including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of the Publisher or are used with the permission of their respective owners. Any representation, reproduction, modification, publication, adaptation of all or part of the elements of the Site, whatever the means or process used, is prohibited, except with prior written authorization from the Publisher. Any unauthorized exploitation of the Site or any of the elements it contains will be considered as constituting an infringement and prosecuted according to the Intellectual Property Code. Any User who would be guilty of infringement could have their access to the Site removed without notice or compensation. This action could not cause him prejudice, without prejudice to any subsequent legal action against him, at the initiative of the Publisher of this Site or his representative. The trademarks and logos contained in the Site are likely to be registered by the Publisher, SR SHOP LIMITED, or possibly by one of its partners. Anyone proceeding with their representations, reproductions, imbrications, broadcasts and rebroadcasts incurs the penalties provided by law. In general, and without this list being considered exhaustive, the User undertakes to: Use and/or download the information appearing on the Site on his equipment only for personal use and limited in time; Do not print the downloaded information on paper except on the condition that the copies thus constituted are intended for strictly personal use; Do not copy and/or reproduce all or part of the Site, especially on another site or internal company network; Do not reproduce, reuse, summarize, alter, modify, move, extract, replace, store, redistribute, represent or preserve, directly or indirectly, on any medium whatsoever, by any means and in any form whatsoever, all or part of the information and/or reproductions (illustrations, photos, etc.) appearing on the Site and/or the name, logo(s), brand(s) of SR SHOP LIMITED. These commitments aim to respect the intellectual property rights of SR SHOP LIMITED and to prevent any unauthorized use of the information and protected elements present on the Site. Non-compliance with these commitments can lead to legal consequences. Intellectual property is a crucial area for any company operating online, and the site www.cbddiscountmarket.com is no exception. This site, operated by CBD DISCOUNT MARKET, is protected by international and French laws on intellectual property.
Here is the British English translation:
24.1. Site Content: All content present on www.cbddiscountmarket.com, including but not limited to, texts, graphics, logos, icons, images, audio and video clips, is the exclusive property of CBD DISCOUNT MARKET or is used with the permission of the rights holders. The compilation of all the content on this site is the exclusive property of CBD DISCOUNT MARKET, protected by French and international copyright laws.
24.2. Use of Content: Any unauthorized use of the content may constitute a violation of copyright laws, trademark laws, privacy and advertising laws, as well as communication regulations and statutes. It is prohibited to copy, distribute, display, sell, rent, transmit, create derivative works, translate, modify, decompile or disassemble any portion of the site or any other content of the site www.cbddiscountmarket.com.
Trademarks: The trademarks, logos, and service names displayed on the site www.cbddiscountmarket.com are registered trademarks of CBD DISCOUNT MARKET. They cannot be used in connection with products or services that are not those of CBD DISCOUNT MARKET, in a way that is likely to create confusion among customers, or in a way that denigrates or discredits CBD DISCOUNT MARKET.
Protection: CBD DISCOUNT MARKET takes the protection of its intellectual property very seriously and will take all necessary measures to protect its rights in case of violation.
In sum, intellectual property is an essential element of www.cbddiscountmarket.com. Respect for these rights is not only a matter of law, but also a matter of ethics and respect for businesses and their creations.
The responsibility between the seller, here CBD Discount Market, and the user is a crucial aspect of any business transaction. Here is an overview of the distribution of responsibilities. The responsibility of CBD DISCOUNT MARKET cannot be engaged in case of omissions, technical modifications of the characteristics of the products by the manufacturers or suppliers. The seller, in the process of online selling, is only bound by an obligation of means; his responsibility cannot be engaged for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service break, hacking, or other involuntary problems. The products offered comply with French legislation in force. CBD DISCOUNTER cannot be held responsible in case of non-compliance with the legislation of the country where the products are delivered.
25.1. Responsibility of the Seller (CBD Discount Market) CBD Discount Market is responsible for the quality and legality of the products sold on its website. It must ensure that all products comply with safety and quality standards, and that they are accurately described on the site. In case of a defect or non-compliance of a product, the seller is obliged to replace or refund the user. 25.2. Responsibility of the User The user is responsible for the use he makes of the products purchased on CBD Discount Market. He must respect the instructions for use and not use the products for illegal or dangerous purposes. The user is also responsible for checking the compliance of the products with his needs before purchase. 25.3. Limitation of Liability Neither CBD Discount Market nor the user can be held responsible for indirect damages that could result from the purchase or use of the products. The responsibility of CBD Discount Market is limited to the amount paid by the user for the concerned product. 25.4. Dispute Resolution In case of dispute, CBD Discount Market and the user will strive to resolve the problem amicably. If an amicable resolution is not possible, the dispute will be submitted to the competent courts. It is important to note that these responsibilities may vary depending on local laws and the general terms and conditions of sale of CBD Discount Market. It is therefore advisable for users to read these conditions carefully before making a purchase.
When you use our site and our application, personal data may be collected through cookies. This can only be done with separate consent. This will store information about your use and the pages visited. It may be technical information about your device and your internet connection such as the operating system, browser version, IP address, cookies, and unique identifiers. When you visit our websites where our services are presented, different techniques can be used to recognise you in order to learn more about our users. This can be done directly or through third-party technology. A “Cookie” is a data file that can allow the identification of the User of the Site, the personalisation of his navigation on the Site and the acceleration of the display of the Site. The Site is likely to use “Cookies” mainly for two reasons: 1) to collect browsing statistics to improve the User’s experience, and 2) to allow access to a user account and to content that would not be accessible without connection. The User acknowledges being informed of this practice and authorises the Publisher of the Site to use it. The Publisher undertakes never to communicate the content of these “Cookies” to third parties, except in case of legal requisition. The User has the possibility to refuse the registration of “Cookies” or to configure his browser to be warned before accepting “Cookies”. To do this, the User can proceed to set up his browser in the following way: For Internet Explorer: Link to instructions For Safari: Link to instructions For Google Chrome: Link to instructions For Firefox: Link to instructions For Opera: Link to instructions These links provide detailed instructions on how to manage cookie settings on the most commonly used browsers. By modifying these settings, the User can control how cookies are used on his device. 26.1 Privacy and Cookies Policy CBD DISCOUNT MARKET respects your privacy and your right to control your personal data. Our guiding principles are simple: we are committed to informing you transparently about the data we collect and why, and we protect your data as if it were our most precious trade secret. The privacy policy of CBD DISCOUNT MARKET describes the data we collect, the purpose of processing, how you can control your own data and how to contact us. This privacy policy applies when you use applications, web pages and services that are included in an application or on a website managed by CBD DISCOUNT MARKET. The Data Protection Officer (DPO) of CBD DISCOUNT MARKET is a person personally responsible in accordance with these conditions and is responsible for processing in accordance with current legislation. Here is a summary of what you can expect when visiting our website: We track your web activity for marketing purposes. We collect personal information for marketing and communication purposes. We process personal information by sending it to integrated email and customer relationship management (CRM) systems for marketing and customer relationship management purposes. We keep personal information in our databases for analysis purposes. Your behaviour and activity on the Web can be used for marketing purposes, such as targeting and marketing analysis.
26.2 What personal data do we collect? Cookie settings CBD DISCOUNT MARKET collects information primarily from you as a customer. Examples of personal data that we might collect are the name of your company, your name and other contact details such as phone number, email address or physical address. CBD DISCOUNT MARKET may update your information from other public records if necessary to maintain good data registry management. CBD DISCOUNT MARKET records personal data in connection with: Notification of a service offered through the various platforms offered by CBD DISCOUNT MARKET When you enter your email address or mobile phone number on the site If you contact us by email, by phone, through our websites and social media If you sign up for an email subscription Your visit to our websites and when accessing our application, including but not limited to, traffic data, location data, blogs and other communication data, such as the IP address, the type of device, the operating system and the type of browser used for the visit. 26.3 Privacy Policy and Consent to Data Collection By clicking on the “Close” button, you consent to the personal data (company name, name, phone number and email address) that you enter in forms at different places on this site being used for marketing purposes for the services to which you are exposed when you are invited to fill in your personal information. We also collect your IP address, your geographical location and your interests in order to adapt our marketing to your needs more effectively. By clicking on the “Close” button, you also agree that we can add a third-party cookie on your computer from CBD DISCOUNT MARKET. This cookie will track your online behaviour on other websites, in order to offer you marketing based on your online behaviour. 26.4 How we use the information collected CBD DISCOUNT MARKET processes personal data mainly for the following purposes and for any other purpose mentioned at the time of collection: Execute functionalities across one of the platforms offered by CBD DISCOUNT MARKET Provide quality customer service, such as managing your requests, correcting incorrect information or sending information that you have requested, for example, the newsletter, white papers, documentation; Manage customer profiles, carry out analyses and market studies; Administer the system and obtain statistical data on the behaviour and uses of our users; Develop, deliver and improve our products and services by analysing your behaviour on our websites and our applications. Personal data is also used for analysis purposes to carry out segmentations and targeting, in order to develop personalised offers and services. We may share information with other companies that process data on our behalf in order to execute our services, i.e. analysis, distribution or other services to maintain and apply our terms of use and delivery. However, the processing of personal data always guarantees high security and confidentiality. CBD DISCOUNT MARKET only collaborates with partners who process personal data within the EU/EEA or with companies that maintain the same level of protection as in the EU/EEA, for example by adhering to what is called the Privacy Shield Agreement between the EU and the United States.
In compliance with Article 34 of the Data Protection Act, visitors or customers of the site www.cbddiscountmarket.com have at any time a right of access, modification and deletion of data concerning them. We commit to using the data communicated on the site only to ensure quality processing and careful monitoring of our relationship with the site members. In accordance with the Data Protection Act of January 6, 1978, you have a right of access and rectification of data concerning you. At the request of the buyer, an invoice will be sent to him by mail. Payment must be made in full when placing the order. The goods will be delivered to the buyer only when the payment has been made, checked and validated. In case of default of payment, the buyer will be liable for lump sum indemnities to the site, CBD Discount Market does not record and store any data concerning payments by credit cards. Confidential data (the 16-digit bank card number, the expiration date and the cryptogram) are directly transmitted encrypted without passing through the physical supports of the CBD Discount Market server, which therefore does not have access to this confidential information. Each payment is secured via a high-security SSL system. We care about the confidentiality and security of data. Please consult our Privacy Policy: https://cbddiscountmarket.com/privacy-policy/ By using the Site or the Market Offers, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use. Please note that the Site and the Market Offers are hosted in the United Kingdom. If you access the Site or the Market Offers from another region of the world with laws or other requirements governing the collection, use or disclosure of personal data that differ from applicable laws in the United Kingdom, then by your continued use of the Site, you transfer your data to the United Kingdom, and you expressly consent to your data being transferred and processed in the United Kingdom.
The personal data of the Customer is essential for the management of the services associated with his Customer Account and for the management of our business relationships. These data may include, but are not limited to, the name, address, phone number, email address and other relevant information. CBD DISCOUNT MARKET commits to respect the confidentiality of these personal data and to process them in accordance with the laws in force. We use this information only for the purpose of providing the requested services, improving our services and effectively responding to the requests and needs of the Customer. For more information on the use of his personal data in connection with CBD DISCOUNT MARKET, the Customer is invited to consult our Privacy Policy and our Cookie Management Policy. These documents provide additional details on our practices of collection, use and disclosure of personal data, as well as on the Customer’s rights in terms of data protection. They are available on our website and can be consulted at any time. 28.1 Protection of Personal Data By visiting our website and using our services, you understand and accept the way we process personal data in accordance with our privacy policy. We respect your privacy and the right to control your personal data. Our guiding principles are simple: we will be transparent about the data we collect and the reasons why we do it. 28.2 Right to Forget, Storage and Disclosure of Personal Data You can at any time withdraw your consent by making the request to us via the “Contact Us” function. The processing is in accordance with the legislation in force, which means that personal data are not kept longer than necessary for the purposes of the processing. CBD DISCOUNT MARKET will keep your personal data as long as you will be in a business relationship with us. For marketing purposes, information dating back more than 4 years is not used. This means that data will be erased when they are no longer relevant or necessary for analysis or direct marketing purposes for which they were collected. Some information may be kept longer if necessary due to other legal requirements. However, the processing of personal data always guarantees high security and confidentiality. 28.3 Your Rights and Your Choices You have rights over your personal data and you can request the modification or deletion of your saved data. CBD DISCOUNT MARKET will correct, on its own initiative or at the initiative of the customer, data deemed incorrect. You can also request at any time that your data be erased or that their use be limited by contacting us (see the “Contact Us” section). If you think we are not respecting your rights, please contact the supervisory authority of the EU Member State where the user usually resides. You can unsubscribe from our marketing communications at any time by updating your account settings by clicking on “Unsubscribe” in the email and SMS communications we send you. You are always welcome to contact our customer service to help you stop our communications.
These General Terms and Conditions of Use (GTC) are governed by and subject to English law. Except for public order provisions, all disputes that may arise in the context of the execution of these GTC may, before any legal action, be submitted to the appreciation of the Site Publisher with a view to an amicable settlement. It is expressly recalled that requests for amicable settlement do not suspend the deadlines open to initiate legal actions. Unless otherwise provided by public order, any legal action relating to the execution of these GTC must be submitted to the jurisdiction of the courts of the place of residence of the defendant. This clause aims to define the applicable legal framework and to prevent any potential disputes related to the use of the Site. If a provision of these Conditions proves or becomes null or unenforceable, the null provision will be replaced by a provision whose meaning corresponds as closely as possible to the null provision. The null or unenforceable character of a provision will not have an effect on the validity of the other provisions.
We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided only for general information and should not be used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided only for your reference. We reserve the right to modify the content of this site at any time, but we have no obligation to update the information on our site. You agree that it is your responsibility to monitor changes to our site. Changes to the Service and Prices The prices of our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We will not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions. Third-Party Links Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any associated website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
There may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any associated website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any associated website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any associated website, should be taken to indicate that all information in the Service or on any associated website has been modified or updated.
In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; © to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall {your company}, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless {your company} and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party. Severability In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision would nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions. Termination The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you stop using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The Site offers users the opportunity to submit or post content. We may give you the opportunity to create, submit, post, display, transmit, perform, publish, distribute or broadcast content and materials to us or on the Site, including but not limited to, text, writings, video, audio, photographs, graphics, comments, suggestions, personal information or other materials (collectively, “Contributions”). Contributions may be viewable by other users of the Site and through third-party websites. Thus, any Contribution you transmit may be treated in accordance with the Site’s Privacy Policy. When you create or make available any Contribution, you hereby represent and warrant that: The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party. You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms of Use. You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms of Use. Your Contributions are not false, inaccurate, or misleading. Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us). Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone. Your Contributions are not used to harass or threaten (in the legal sense of those terms) another person and to promote violence against a specific person or class of people. Your Contributions do not violate any applicable law, regulation, or rule. Your Contributions do not violate the privacy or publicity rights of any third party. Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors; Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap. Your Contributions do not otherwise violate, or link to material that violates, a provision of these Terms of Use, or any law or regulation. Any use of the Site or the Market Offers in violation of the foregoing violates these Terms of Use and may result, among other things, in termination or suspension of your rights to use the Site and the Market Offers.
We may provide you with spaces on the Site to leave reviews or ratings. When you post a review, you must adhere to the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative. We may accept, reject, or remove reviews at our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.
You acknowledge and agree that all questions, comments, suggestions, ideas, feedback, or other information regarding the Site or the Market Offers (“Submissions”) that you provide to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there will be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.
We are committed to providing the highest quality products to our customers. However, if for any reason you are not satisfied with your purchase, you can return the product and request a refund under the following conditions: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. To initiate a return, please contact our customer service via our contact form on the site. Indicate your order number, the product(s) you wish to return, and the reason for the return. Our customer service team will provide you with a return authorization number as well as detailed instructions on the return process. Return costs are the responsibility of the customer, except in case of an error on our part in shipping your order.
Withdrawal period: You have the right to withdraw from your purchase without giving any reason within a period of 14 days from the receipt of your package. Return and refund process: Check the package: Upon receipt of your package, check its condition. If the package is damaged, please report it to the carrier. Take photos and videos of the product: Document the condition of the product by taking clear photos and videos. This will serve as proof in case of dispute. Contact customer service: Send the photos and videos you have taken to our customer service, with a detailed description of the problem. Wait for return confirmation: Our team will review your request and provide you with a return confirmation if your request is approved. Return the product: Carefully pack the product and return it to the address we will provide you. Make sure to include all original accessories and documents. Confirmation of receipt and refund: Once we have received and inspected the returned product, we will inform you of the approval or rejection of your refund. If your request is approved, then your refund will be processed. Exceptions to the return policy: We reserve the right to refuse the return and refund in the following cases: Products returned without proof of purchase. Products returned more than 14 days after receipt. Products that have been used, altered or damaged by the customer. Products returned without all original accessories and documents. Certain items cannot be returned for hygiene or safety reasons. This includes, but is not limited to, personal care items, food products and final sale items. The name respect of our GTC That the means of payment used for the purchase of the product is not in your own name That you did not make the purchase in your own name That you were under 18 at the time of purchase Product with the Expiry Date exceeded Not having proof of deterioration of the products Not having followed the return process as indicated in article 2 Refunds Once we have received your return and verified that the returned items comply with our return conditions, we will proceed with the refund. The refund will be made via the original payment method within a reasonable time.
5. Return Costs Please note that the original shipping costs are not refundable, except in case of an error on our part. You will have to bear the shipping costs related to the return of your item. We are not responsible for losses or damages that occurred during transport. You must also, for all returns, prepay the shipping and insurance costs (if applicable). If your return is eligible for a refund, this will not include the shipping and handling costs that may appear on the packing slip or invoice. When we receive the returned product, we will examine it and we will notify you by email, within a reasonable time, if you are entitled to a refund or an exchange due to the defect. If you are entitled to an exchange or a refund, we will replace the product or we will refund the purchase price (according to the original payment method). The shipping and handling costs that you have already paid are not refundable and the refunded amounts will not include the cost of shipping. A maximum period of 15 working days after receipt of our email may elapse before you see the refund on your statement. 6. Exchanges We do not accept exchanges at the moment. If you wish to exchange an item, please follow the return procedure described above, then place a new order for the desired product. 7. Customer Service Our customer service team is here to help you. If you have any questions or concerns about our Returns and Refunds Policy, please do not hesitate to contact us at [email protected] or via our contact form on the site. We thank you for trusting CBD Discount for your purchases. We are committed to offering you an exceptional shopping experience at every step of your journey with us.
- Customers can return unopened items 8.1 Return of unopened items: We accept returns of new and unopened items. You can return unopened items in their original packaging within 14 days of your purchase, with a receipt or proof of purchase. If 14 days have passed since your purchase, we cannot offer you a refund or exchange. Only regular priced items can be refunded. Sale/promo/special offer/clearance items are not refundable. To track the status of your return, please contact the following email address. [email protected] 8.2 Shipping You will have to bear the shipping costs related to the return of your item. We are not responsible for losses or damages that occurred during transport. You must also, for all returns, prepay the shipping and insurance costs (if applicable). If your return is eligible for a refund, this will not include the shipping and handling costs that may appear on the packing slip or invoice. To return or exchange the item you purchased, please send it by mail, with a copy of your receipt and any other information regarding your purchase, to the address listed in the contact details below SR SHOP LIMITED Company Number: 15567608 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
8.3 Process When we receive your item, we will examine it and we will notify you by email, within a reasonable time, if you are entitled to a refund or an exchange. If you are entitled to a refund, we will refund the purchase price and a credit will be applied to the original payment method. The shipping and handling costs that you have already paid are not refundable and the refunded amounts will not include the cost of shipping. A maximum period of 15 working days after receipt of our email may elapse before you see the refund on your statement. If you are entitled to an exchange, we will send you a new item to the initial shipping address.
These conditions are governed and interpreted in accordance with the laws of the United Kingdom. In case of dispute arising from or in connection with these conditions, including their validity, interpretation or execution, the parties irrevocably agree that the courts of the United Kingdom will have exclusive jurisdiction to resolve any dispute or claim. Any dispute will be resolved in the United Kingdom.”