Delivery Policy

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‘Customer Information Guide’

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Delivery

Delivery times: Click here to know our standard and express delivery times.

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Shipments are prohibited to countries not members of the European Union. People not living in the European Union and not residing in a European Union country are prohibited on this site and cannot make purchases 

The prices of our products are indicated in euros or in the currency of your country of origin (€ or £), all taxes included (VAT and other taxes applicable on the day of the order). Any change in the legal rate of this VAT will automatically be reflected in the prices of the products presented on the sites of CBD Discount Market, on the date stipulated by the corresponding application decree, unless otherwise indicated. Processing and shipping fees are extra. CBD Discount Market sells exclusively in European countries and the United Kingdom. For France and the United Kingdom, delivery charges are free from 89.99 €. For Europe, delivery charges will be assessed based on your location and will be visible in your cart. All orders, regardless of their origins, are payable in Euros (€) or Pounds Sterling (£). CBD Discount Market reserves the right to revise its rates at its discretion. However, the product will be invoiced according to the rate in force at the time of order validation, subject to its availability. It should be noted that the products remain the property of CBD Discount Market until the full price has been paid. Applicable taxes and any customs fees related to the importation of the ordered products (for example, for the DOM-TOM) are the exclusive responsibility of the customer. It should be noted that the responsibility for the ordered products is transferred to you as soon as you take physical possession of them. Therefore, any risk of loss or damage to the products is under your responsibility. We would like to specify that our services can be extended to other countries. If your delivery country is not included in the list proposed during the payment process, we invite you to contact us before placing an order. The average receipt time is 5 to 10 working days. However, please note that a possible delay in delivery does not give the buyer the right to cancel the sale, refuse the goods or claim damages. The responsibility of CBD Discount Market cannot be engaged in case of delay in delivery or stock shortage at the supplier. It is imperative to report any anomaly observed on the external appearance of the package (damaged or opened box or packaging, etc.) upon delivery by mentioning it on the delivery receipt. Claims concerning the condition or content of the packages must be reported upon receipt and must never exceed 48 hours in order to be taken into account by our services. The user is required to provide photos and a video of the damaged package(s). Our platform, CBD Discount Market, is committed to strictly respecting the delivery times indicated on the site, depending on the chosen delivery method, as soon as the shipment of the order is confirmed by email. Delivery times, expressed in working days and excluding Saturdays, Sundays and public holidays, are specified on the site and depend on the availability of the ordered products as well as the carrier. We commit to deliver the user within a maximum period of 30 days from the conclusion of the contract. In case of exceeding this deadline, except in case of force majeure, the customer has the possibility to terminate the contract by sending a registered letter with request for acknowledgement of receipt or a written on any other durable medium, if we have not performed within the allotted time after having been solicited by the customer.

Regarding deliveries made to countries other than France, CBD Discount Market will not be held responsible for any problems encountered at customs (seizure of products or blocking). No compensation can be paid by the sender to the buyer in case of a problem at customs. In case of non-delivery of the package for one of the following reasons: • Incorrect or incomplete delivery address • Mailbox without information • Non-withdrawal of the package from the post office within 15 days The package can be reshipped after payment of new shipping costs, which will be similar to the shipping costs paid during the first shipment. CBD DISCOUNT MARKET reserves the right to group in the same package, two independent orders (placed within 24 hours) from the same customer which will be delivered at the same time. CBD Discount Market reserves the right to choose the most appropriate delivery method when delivery is offered to customers. In addition, if a customer opts for the “Colissimo classic 48H” delivery method, CBD DISCOUNT MARKET reserves the right to ship it via a tracked letter 24/48H to optimize the delivery time (if the volume of the order allows it). The customer can then be reimbursed the total delivery costs in the form of a voucher. For this, the customer must contact customer service by email. Deliveries are made, as far as possible, in accordance with the indicative deadlines of the post office taken up on CBD Discount Market, depending on the chosen delivery method. In case of foreseeable delay in delivery, CBD Discount Market will inform the customer as soon as possible by email and will provide an estimate of the additional delivery time. In any case, CBD DISCOUNT MARKET undertakes to deliver the customer within a maximum period of 30 days from the confirmation of the order or the collection of the sums due in case of payment by check or transfer. If this deadline is exceeded and except in case of force majeure, the customer has the possibility to terminate the electronic sales contract concluded with CBD DISCOUNT MARKET by registered letter with acknowledgment of receipt or any other written on a durable medium. In this case, CBD DISCOUNT MARKET undertakes to reimburse the customer within a period of 14 days from the receipt of the registered letter. In case of delivery delay, CBD Discount Market undertakes to take the necessary steps with the carrier as long as the status is not validated. As soon as the tracking indicates a status such as “distributed” or “delivered”, no action can be considered. CBD DISCOUNT MARKET will not be held responsible for any delay or failure in delivery due to a case of force majeure or a fault of the Customer.

Please note: Our products can, in some cases, be seized by Customs and the competent authorities for verification. If your order is seized, it is your responsibility to regularize the situation.

12.1 Refusal of Delivery Please note that delivery times are indicated as an estimate on each product, and the customer is informed of this when placing their order. If an order is refused by the customer while the delivery has been made within the indicated times, a flat fee of €20 excluding VAT will be applied for shipping costs (excluding express delivery) as well as €15 excluding VAT for restocking fees which will be deducted from the refund. In the case of express delivery paid for by the customer, if the deadlines announced at the time of the order or by email exchanges with the customer are respected, the total amount of shipping costs related to the express shipment of the order will not be refunded. On the other hand, in the case of a written commitment on our part for a specific delivery date, the amount of these shipping costs will be fully refunded and no restocking fee will be applied. This clause aims to guarantee fair management of costs in case of delivery refusal. 12.2 Delay in Delivery or Non-Execution of the Order CBD DISCOUNT MARKET indicates delivery times announced by the carriers. These times are expressed in working days and are not guaranteed, unless otherwise stated at the time of the order. It is important to note that for any delivery, if the package is seized, stolen, broken, lost or suffers other damages, CBD DISCOUNT MARKET cannot be held responsible. All our packages are sent with a tracking number. In case of dispute of the delivery tracking, we will initiate a claim with the carrier. If the claim results in a delivery confirmation by the carrier (status “delivered” of the order), the customer cannot claim either a refund or a reshipment of their order. Otherwise, if the carrier grants us a specific refund, CBD DISCOUNT MARKET undertakes to refund you this same amount. This clause aims to guarantee fair management of disputes related to delivery. 12.3 Anomaly Any anomaly concerning the delivery must be imperatively indicated on the delivery slip of the carrier in the form of “handwritten reserves”, detailed, dated, take explicit photos and videos and accompanied by the signature of the consumer or a person authorized to receive the delivery. The consumer must also report this anomaly by sending the carrier, within 10 working days following the date of delivery, a registered letter with acknowledgment of receipt setting out the said claims. Then, they must simultaneously send a copy of this registered letter by ordinary mail to: SR SHOP LIMITED Company Number: 15567608 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

This procedure aims to guarantee efficient management of delivery anomalies and to protect the rights of the consumer. It also allows CBD DISCOUNT MARKET to follow and effectively resolve delivery problems.

Return address: SR SHOP LIMITED, Company Number: 15567608, 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM.

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