Return and Refund Policy Return and Refund Policy
Each icon will guide you to all the necessary information for the return and refund process. We hope this will make your return and refund experience more enjoyable and easier. Happy returning and refunding!
“Return and Refund Guide”
Sale forbidden - 18 years old
OUR SITE IS STRICTLY FORBIDDEN TO UNDER 18s
We have designed a special section to help you navigate easily and get all the information you need. You will find six distinct icons there, each representing a different aspect.du processus
1. Check the package:
Check the package: As soon as you receive your package, check its condition. If the package is damaged, please be sure to report it to the carrier.
2. Take photos and videos of the product:
Document the condition of the product by taking clear photos and videos. This will serve as evidence in case of a dispute.
3. Contact customer service:
Send the photos and videos you have taken to our customer service, along with a detailed description of the problem.
Wait for the return confirmation:
Our team will review your request and provide you with a return confirmation if your request is approved.
5. Return the product:
Carefully pack the product and return it to the address we will provide you. Make sure to include all original accessories and documents.
8. Confirmation of receipt and refund:
Once we have received and inspected the returned product, we will inform you of the approval or rejection of your refund. If your request is approved, then your refund will be processed.
Return and Refund Policy Return and Refund Policy
Return and Refund Policy Return and Refund Policy
We are committed to providing the highest quality products to our customers. However, if for any reason you are not satisfied with your purchase, you can return the product and request a refund under the following conditions: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. To initiate a return, please contact our customer service via our contact form on the site. Indicate your order number, the product(s) you wish to return, and the reason for the return. Our customer service team will provide you with a return authorization number as well as detailed instructions on the return process. Return costs are the responsibility of the customer, except in case of an error on our part in shipping your order.
1 Withdrawal period: You have the right to withdraw from your purchase without giving any reason within a period of 14 days from the receipt of your package.
2 Return and refund process:
- Check the package: Upon receipt of your package, check its condition.
- the package is damaged, please report it to the carrier.
- Take photos and videos of the product: Document the condition of the product by taking clear photos and videos. This will serve as proof in case of dispute.
Contact customer service:
- Send the photos and videos you have taken to our customer service, with a detailed description of the problem.
- Wait for return confirmation: Our team will review your request and provide you with a return confirmation if your request is approved.
Return the product: Carefully pack the product and return it to the address we will provide you. Make sure to include all original accessories and documents.
Confirmation of receipt and refund: Once we have received and inspected the returned product, we will inform you of the approval or rejection of your refund. If your request is approved, then your refund will be processed.
3 Exceptions to the return policy:
We reserve the right to refuse the return and refund in the following cases:
- Products returned without proof of purchase.
- Products returned more than 14 days after receipt.
- Products that have been used, altered or damaged by the customer.
- Products returned without all original accessories and documents.
- Certain items cannot be returned for hygiene or safety reasons.
This includes, but is not limited to, personal care items, food products and final sale items.
The name respect of our GTC That the means of payment used for the purchase of the product is not in your own name That you did not make the purchase in your own name That you were under 18 at the time of purchase
- Product with the Expiry Date exceeded
- Not having proof of deterioration of the products
- Not having followed the return process as indicated in article 2 Refunds
Once we have received your return and verified that the returned items comply with our return conditions, we will proceed with the refund.
4 The refund will be made via the original payment method within a reasonable time.
5. Return Costs Please note that the original shipping costs are not refundable, except in case of an error on our part. You will have to bear the shipping costs related to the return of your item. We are not responsible for losses or damages that occurred during transport. You must also, for all returns, prepay the shipping and insurance costs (if applicable). If your return is eligible for a refund, this will not include the shipping and handling costs that may appear on the packing slip or invoice. When we receive the returned product, we will examine it and we will notify you by email, within a reasonable time, if you are entitled to a refund or an exchange due to the defect. If you are entitled to an exchange or a refund, we will replace the product or we will refund the purchase price (according to the original payment method). The shipping and handling costs that you have already paid are not refundable and the refunded amounts will not include the cost of shipping. A maximum period of 15 working days after receipt of our email may elapse before you see the refund on your statement.
6. Exchanges We do not accept exchanges at the moment. If you wish to exchange an item, please follow the return procedure described above, then place a new order for the desired product.
7. Customer Service Our customer service team is here to help you. If you have any questions or concerns about our Returns and Refunds Policy, please do not hesitate to contact us at [email protected] or via our contact form on the site.
We thank you for trusting CBD Discount for your purchases. We are committed to offering you an exceptional shopping experience at every step of your journey with us.
8 Customers can return unopened items
8.1 Return of unopened items: We accept returns of new and unopened items. You can return unopened items in their original packaging within 14 days of your purchase, with a receipt or proof of purchase. If 14 days have passed since your purchase, we cannot offer you a refund or exchange. Only regular priced items can be refunded. Sale/promo/special offer/clearance items are not refundable. To track the status of your return, please contact the following email address. [email protected]
8.2 Shipping You will have to bear the shipping costs related to the return of your item. We are not responsible for losses or damages that occurred during transport. You must also, for all returns, prepay the shipping and insurance costs (if applicable). If your return is eligible for a refund, this will not include the shipping and handling costs that may appear on the packing slip or invoice. To return or exchange the item you purchased, please send it by mail, with a copy of your receipt and any other information regarding your purchase, to the address listed in the contact details below SR SHOP LIMITED Company Number: 15567608 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
8.3 Process When we receive your item, we will examine it and we will notify you by email, within a reasonable time, if you are entitled to a refund or an exchange. If you are entitled to a refund, we will refund the purchase price and a credit will be applied to the original payment method. The shipping and handling costs that you have already paid are not refundable and the refunded amounts will not include the cost of shipping. A maximum period of 15 working days after receipt of our email may elapse before you see the refund on your statement. If you are entitled to an exchange, we will send you a new item to the initial shipping address.
